1. Scope of this Policy

This policy applies to information collected through the Premora Technology Solutions website, including its enquiry, demo request, support and career application forms, and through the AI chat assistant available on the site. It describes our practices for website visitors and prospective clients.

Where Premora provides software or services to a client under a signed agreement, the handling of data within that engagement is governed by the terms of that agreement. In case of any conflict, the signed agreement prevails for that engagement.

2. Information Collected

Most of the information we hold is provided directly by you when you complete a form or contact us. Depending on the form, this may include:

• Your name, company name and designation
• Email address, phone or WhatsApp number and country
• The content of your message, enquiry or support request
• Details you include in a career application, such as a CV

Like most websites, our servers also record limited technical information automatically, such as IP address, browser type and the pages visited. This information is used for security monitoring, troubleshooting and aggregate statistics rather than to build individual profiles.

3. Purpose of Collection

We collect and use personal information to respond to enquiries, schedule and conduct product demonstrations, provide technical support, process career applications and maintain records of our communications with you. Technical information helps us keep the website secure, identify abuse and improve how the site works.

4. Lawful and Authorised Use

We process personal information on the basis of your consent, information you have voluntarily supplied for a requested purpose, steps necessary to respond to a request you have made, contractual necessity, a legal obligation, or other processing permitted under applicable law. We do not sell, rent or trade personal information. Access within Premora is limited to staff who need the information for the purposes described in this policy.

5. Contact Forms and Verification

To protect our forms from spam and abuse, submissions may pass through automated checks. These can include email and phone number format validation, CAPTCHA verification, rate limiting and risk scoring. The results of these checks are stored with the submission and are used only to filter abusive or fraudulent traffic.

6. Cookies

Premora Technology Solutions uses essential cookies and similar technologies for security, session management and form functionality. We also use Google Tag Manager to manage website tags. Optional analytics, marketing or preference technologies are activated only according to your consent choices, made through the cookie banner or the "Cookie Settings" link in the website footer. You can control or delete cookies through your browser settings; blocking essential cookies may affect how some features work. See our Cookie Policy for full details.

7. AI Chat Assistant

Our website offers an AI chat assistant, referred to as "Sia", to help answer questions about our products and services. Messages you type into the assistant may be processed by our systems and by the third-party AI provider that powers the assistant, and conversations may be reviewed to improve answer quality.

Please do not submit sensitive information through the chat assistant, including:

• Passwords or account credentials
• Payment card or bank account numbers
• Government identification numbers
• Health, financial or other sensitive personal records

If you need to share confidential details, use the contact channels listed at the end of this policy instead.

8. Sharing of Information

We share personal information only with service providers who help us operate the website and respond to you, such as hosting providers, email delivery services and verification or CAPTCHA providers. These providers act on our instructions and are not permitted to use the information for their own purposes. We may also disclose information where required by law, regulation or a valid legal process.

9. International Processing

Some of our service providers may store or process information on servers located outside your country. Where this happens, we take reasonable steps to ensure the information receives a comparable level of protection to that described in this policy.

10. Data Retention

We keep personal information for as long as it is needed for the purpose it was collected, to maintain business records or to meet legal obligations. When information is no longer required, it is deleted or anonymised. Enquiry and support records are periodically reviewed and removed when they are no longer relevant.

11. Security

We apply administrative and technical safeguards appropriate to the nature of the information we hold, including access controls, input validation and encryption in transit where supported. Our team reviews these measures periodically. No internet-based system can be guaranteed to be completely secure.

12. User Rights and Requests

Subject to applicable law, you may request access to the personal information we hold about you, ask for corrections, request deletion or withdraw a consent you have previously given. To make a request, contact us using the details at the end of this policy. We may need to verify your identity before acting on a request, and we will respond within a reasonable time.

13. Children's Information

Our website and services are directed at businesses and are not intended for children. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it.

14. Third-Party Links

The website may contain links to external sites that we do not operate. This policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any site you visit.

15. Changes to this Policy

We may update this policy from time to time to reflect changes in our practices or applicable requirements. The effective date shown on this page indicates when the current version came into force. Where a change is material, we will publish the updated policy on this page and, where required by applicable law, obtain fresh consent before relying on the change.