1. Company and Services

Premora Technology Solutions ("Premora", "we", "our" or "us") develops and supplies business software and related services, including CRM and POS systems, business automation, website development and IT services, for clients in India, the GCC and other markets. References to "you" mean the person or organisation using this website.

2. Acceptance of Terms

By using this website you confirm that you are authorised to do so, whether on your own behalf or on behalf of an organisation, and that you accept these Terms. If you do not agree with any part of these Terms, you should stop using the website.

3. Informational Nature of Website Content

The content of this website, including product pages, feature lists, pricing indications and descriptions of services, is provided for general information only. It does not constitute a binding offer, a quotation or professional advice. A binding commitment arises only when a written quotation, statement of work or agreement is approved by both parties.

4. Product Descriptions and Screenshots

Screenshots, mock-ups and demonstration content on this website are illustrative. They may show optional modules, features that are planned for a future release, or capabilities that are priced separately from the base product. The features included in your implementation are those listed in your approved quotation or statement of work, not those shown in marketing material.

5. Quotations and Scope of Work

The scope of any project or supply is defined exclusively by the approved quotation, proposal or statement of work signed or accepted in writing by both parties. Work not listed in that document is out of scope and may be quoted separately. Changes to scope are handled through a written change request.

6. Pricing and Payment

Prices for products and services are set out in the applicable quotation and may be revised for new engagements at any time. Invoices are payable according to the schedule in the relevant agreement. Applicable taxes, duties and third-party charges are additional unless expressly stated otherwise.

7. Delivery Timelines

Delivery and go-live dates communicated by Premora are estimates made in good faith. Actual timelines depend on the timely receipt of client inputs, approvals, content and access, and on the performance of third-party providers. Estimated dates are not guaranteed dates unless an agreement expressly states otherwise.

8. Client Responsibilities

You are responsible for providing accurate and complete information, timely feedback and approvals, and any content, data or access credentials needed for the work. You are also responsible for ensuring that the data you supply and your use of our deliverables comply with applicable law.

9. Third-Party Products and Services

Implementations commonly depend on products and services supplied by third parties. Premora is not responsible for the acts, omissions, outages, pricing changes or policy changes of third-party providers, including but not limited to:

• Hosting, cloud and data centre providers
• Domain registrars and SSL certificate authorities
• SMS, WhatsApp and email gateway providers
• Payment gateways and banking interfaces
• Operating systems, browsers and hardware vendors

Where a third-party failure affects a deliverable, Premora will assist with reasonable workarounds but does not accept liability for the underlying third-party failure.

10. No Guarantee of Outcomes

Premora does not guarantee any particular business outcome from the use of its products or services, including search engine rankings, website traffic, lead volumes, sales or revenue. Any figures discussed during pre-sales conversations are illustrations, not commitments.

11. Intellectual Property

All content on this website, including text, graphics, logos and software, is the property of Premora or its licensors and is protected by applicable intellectual property laws. Ownership of project deliverables, source code and licences is determined by the written agreement for the relevant engagement. Nothing on this website transfers any intellectual property right to you.

12. Licence and Acceptable Use

You may view and use this website for legitimate business purposes. You must not attempt to gain unauthorised access to the website or its systems, probe or scan for vulnerabilities, scrape content at scale, reverse engineer any software made available through the site, submit unlawful or misleading content through our forms, or use the site in a way that disrupts its operation.

13. Support and Maintenance

Support and maintenance for delivered software is provided according to the support plan or annual maintenance contract agreed for the engagement. Unless otherwise agreed, support does not include new feature development, third-party charges or issues caused by unauthorised modification of the software.

14. Refunds and Cancellations

Because software work is customised and begins consuming effort and third-party costs early in a project, refund eligibility depends on the stage of the project, the amount of customisation already completed and any third-party costs already incurred. Fees paid to third parties, such as domains, hosting or licences, are not refundable by Premora. Specific refund and cancellation terms, where offered, are stated in the applicable agreement.

15. Suspension and Termination of Services

Premora may suspend or restrict services, including hosted software and support, where invoices remain unpaid after reasonable notice, where the service is being misused, or where continued provision would breach law or third-party terms. Suspension does not waive amounts owed. Termination rights and consequences for ongoing engagements are set out in the applicable agreement.

16. Confidentiality

Each party will treat the other party's non-public business information received in connection with an enquiry or engagement as confidential and use it only for the purpose for which it was shared, except where disclosure is required by law.

17. Data Protection and Privacy

Personal information submitted through this website is handled in accordance with our Privacy Policy, which forms part of these Terms.

18. Warranties and Disclaimers

This website and its content are provided on an "as is" and "as available" basis. To the extent permitted by applicable law, Premora disclaims warranties of any kind in relation to the website, whether express or implied, including fitness for a particular purpose and non-infringement, and does not warrant that the website will be uninterrupted or error-free.

19. Limitation of Liability

To the extent permitted by applicable law, Premora will not be liable for indirect, incidental, special or consequential losses arising from the use of this website, including loss of profits, revenue, data or business opportunity. Where liability arises under a written agreement, it is limited as stated in that agreement; in the absence of such a statement, liability is limited to the fees paid for the specific service giving rise to the claim.

20. Indemnity

You agree to indemnify Premora against claims, losses and expenses arising from your breach of these Terms, your misuse of the website, or content and data you supply that infringes the rights of a third party or breaches applicable law.

21. Force Majeure

Premora is not liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, power or telecommunications failures, acts of government, labour disputes and failures of third-party infrastructure.

22. Severability and Waiver

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. A failure by Premora to enforce a provision is not a waiver of its right to enforce it later.

23. Changes to These Terms

Premora may revise these Terms from time to time. The effective date shown on this page indicates when the current version came into force. Where a revision is material, we will publish the updated Terms on this page and, where required by applicable law, obtain fresh consent before relying on the change.

24. Governing Law and Jurisdiction

The governing law for these Terms is as specified in the applicable agreement. Subject to any mandatory provisions of applicable law, disputes arising from these Terms or the use of this website are subject to the exclusive jurisdiction of the courts of the jurisdiction specified in the applicable agreement.

25. Contact Information

Questions about these Terms may be directed to Premora Technology Solutions using the contact details published on this page and on our contact page.